Authored and delivered a custom cross-cultural training program to improve communication, leadership, and client confidence among India-based teams at Technicolor Games.
Created in collaboration with Technicolor Games leadership, this soft skills and cultural awareness training was developed to improve studio efficiency and strengthen working relationships with Western clients. Designed for the India-based team, the program addressed communication gaps, passive workflows, and cultural misunderstandings that were slowing production and weakening client trust. The blended learning format included live virtual training, self-paced online coursework, and facilitator-led workshops—all structured to drive behavior change at scale.
In partnership with Technicolor Games leadership, I designed and authored a cross-cultural soft skills and leadership training program tailored to the needs of India-based teams working with Western clients. Built to address communication gaps, low assertiveness, and cultural misunderstandings, the training directly targeted behaviors that were contributing to production slowdowns and eroding client trust.
The curriculum was crafted to improve real-time communication, ownership mindset, and client collaboration. Delivered through a blended learning model—including live sessions, LMS-based e-learning, and facilitated workshops—the program empowered artists, producers, and leads with the tools to navigate cross-cultural dynamics confidently and effectively.
Keeping Commitments
The training focused on managing and meeting expectations as the key to building trust with clients. Using the Commitment Stool—which stands on three legs: understanding the ask, setting clear expectations, and delivering on them—participants learned that if any one leg fails, the whole relationship can collapse, just like a person falling off a broken stool.
Agreeableness Scale
In the training, participants explored the Agreeableness Scale—learning that being too agreeable can lead to passivity and lack of impact, while being too disagreeable can create unnecessary conflict. The goal was to help individuals find a balanced approach that allows them to contribute assertively while maintaining strong collaborative relationships.
Taking Ownership
The training emphasized the principle of Taking Ownership as essential for success and future leadership at the studio. Participants learned to take full responsibility for their role, development, and communication—proactively removing obstacles, aligning with project goals, and driving work forward without waiting to be told.
Cultural Awareness Framework
The training introduced the Three Rs—Recognize, Remember, and Respond—as a practical framework for navigating cultural differences between Eastern and Western communication styles. This model helped participants identify potential misunderstandings, consider both perspectives, and respond in ways that build clarity and trust with clients.
Learning Technology
Powerful Global Cloud-Based Learning Technology Solution
Scalable, blended learning with flexible learning tech.
The training program was delivered through a hybrid model powered by Moodle, integrating live and asynchronous learning in one accessible platform. Adaptive learning paths, quizzes, and dashboards allowed participants to learn at their own pace while maintaining visibility for leads and stakeholders. Facilitator-led workshops were coordinated locally to reinforce key skills and promote accountability.
Designed specifically for Technicolor’s distributed India-based workforce, the system ensured cultural relevance, learner engagement, and repeatable deployment—making it a scalable model for future soft skills and leadership programs across business units.
Designed specifically for Technicolor’s distributed India-based workforce, the system ensured cultural relevance, learner engagement, and repeatable deployment—making it a scalable model for future soft skills and leadership programs across business units.
